General Questions

• Can I use the web app and mobile app at the same time?

  Yes, both apps may be used simultaneously. However, you cannot join the same call from both devices at the same time.

• Can I participate in multiple calls at once?

  On the web app, yes. On mobile, you can only have one call active at once

• Can notifications be muted?

  Yes, they can be muted both by individual channels and globally.

• Is there a difference between joining/starting a call from the drop-down menu or by clicking/pressing a status message?

  No, both will join an active call and start a new call if there is no active one.

• Can channels be deleted?

  A private two-person channel can be deleted by either participant. Group channels may only be deleted by a site admin. Site group channels cannot be deleted.

• What is the difference between a group channel and a site group channel?

  A group channel is a channel between 3 or more people made from the ISM | GO app. A group exist on the ISM platform and will have a corresponding site group channel that exists for all such groups in the third ISM | GO tab.

• Why can't I access my site group channel?

  Channels are limited to 100 members, but site groups are not. Therefore, if a site group exceeds this 100-person limit then its channel will be inaccessible. All of its chat history, if any, is still present.

• Why are notifications not showing up?

  Several possible reasons:

  • Notifications can be blocked by the Operating System of the device used. For Android, notification settings per app are found in Settings > Notifications > ISM | GO. For iOS, notification settings per app are found in Settings > Notifications > ISM | GO. For Web, notifications are handled on a browser by browser basis.
    
    
  • Notifications for a channel, or the entire app may be muted from inside the application itself. This can be remedied on Web by clicking the bell icon on the sliding pane (it should have a line through it if global mute is enabled), mobile is in the 3 dot context menu on the main app page, or by channel in the 3 dot context menu for the specific channel.
    
    
  • For in-app indicators (Red Circles), they might possibly not be showing up due to an issue with the messaging provider used.
    
    
  • On Android, if the app is open then notifications will appear temporarily as an in-app notification before disappearing. An unread message indicator will still be present

Web Questions

• When I click on a link on the site, I lose the chat window or active video call. Is there a way to avoid this?

  Yes, there is a popout feature where you can open a chat or call in its own window. To do this, click the popout button in the chat header. It’s the left most button and looks like a square with an arrow coming out of the top right of it.

Mobile Questions

• Can I make an account to use ISM | GO on the app?

  No, you must make an account on the website or have one made for you by an administrator.